Andrew Brooks

Public safety video and evidence management platform

Senior Product Delivery Manager (Technical Product Management)

02/2025 to present

• Set product priorities for the core Evidence platform, translating customer workflows, production data, and engineering tradeoffs into roadmap decisions across new capabilities, reliability, technical debt, and platform risk.
• Manage and coach direct reports while leading major product initiatives across Engineering, QA, DevOps, Support, Deployment, Sales, and Product through influence without formal authority.
• Built and scaled Getac Video’s legacy-to-cloud migration capability, turning a largely manual process into a repeatable path to SaaS and enabling 10 customer migrations involving more than 1M evidence assets.
• Reduced migration duration by 83%, from 125 days to 21 days, for a customer roughly 5x larger by automating manual workflows, improving validation and troubleshooting, and reducing ongoing Development dependency.
• Serve as de facto product lead for CAD integrations, translating customer implementation issues into product requirements and technical tradeoffs.
• Helped recover and retain Getac Video’s largest domestic customer, an at-risk account worth $10M+, by serving as a primary product partner and driving product priorities.
• Identified and drove remediation of critical gaps in the next-generation platform’s grouping logic, using production data and customer workflows to define product changes that retained 15 at-risk early adopters while reducing recurring Support and Development effort.
• Drive go/no-go decisions for about 15 releases a year across two platforms; block or delay launches when risk is unacceptable and advocate for accelerated releases when critical customer impact justifies the tradeoff.

Product Delivery Manager (Technical Product Management)

03/2023 to 02/2025

• Connected recurring customer reports to systemic gaps in the next-generation Evidence platform, identified their broader impact, and prioritized product changes that addressed critical issues threatening early customer adoption.
• Defined and prioritized remote diagnostics and device-management capabilities that enabled Support to retrieve DVR logs without coordinating customer access, reducing average log-collection time by 80%, from five days to one.
• Conceived the legacy-to-cloud migration strategy and automation approach that became the production capability used to transition customers from self-hosted deployments to the SaaS platform.
• Defined and prioritized a centralized in-app announcement capability, now used for service notifications, release communications, and other tenant-wide customer messaging.

Product Owner

11/2021 to 03/2023

• Owned roadmap and requirements for Getac Video’s legacy product portfolio, including cloud evidence management, case management, body-worn cameras, IP cameras, DVR, Windows applications, and supporting platform capabilities.
• Led technical discovery and solution design for third-party integrations, working across customers, partners, Sales, and Engineering on APIs and XML, JSON, and SQL-based data ingestion and mapping workflows.
• Identified case management as an emerging market priority through customer feedback, research, and industry discussions, then drove iterative expansion across audit trails, usability, and external sharing, establishing product patterns later carried into the next-generation Evidence platform.

High-security video and surveillance technology

Product Manager

03/2018 to 11/2021

• Owned product roadmap priorities for federal and private security customers.
• Led integration efforts across Engineering, Sales, customers, and two major technology partners, unlocking three separate $1M+ sales opportunities within one year.
• Researched, prototyped, and led delivery of two major feature sets that won $1M in government contract business and reduced infrastructure costs by 50%.

Software Engineer

06/2015 to 03/2018

• Led IP camera integrations across major manufacturers including Hanwha, Sony, Pelco, Samsung, and Panasonic.
• Designed and implemented virtual PTZ support for 360° fisheye cameras, mapping distorted imagery into a GPS-calibrated model so users could click a real-world location to recenter the view.

System and Application Specialist

01/2013 to 06/2015

• Led on-premises deployments of high-security video systems, infrastructure, and software across nuclear, criminal justice, military, and other critical-infrastructure environments.

Quality Assurance Associate

01/2011 to 01/2013

• Built a self-hosted team of AI agents on a home server with Claude Code, covering knowledge management, request dispatch, sandboxed coding, web research, PR verification, evaluation, and a daily brief.
• Run it like a production platform: every change ships by PR through automated checks and a deploy lane with rollback, with more than 400 merged PRs since September 2026.
• Built the guardrails an org rollout would need: per-agent sandboxes and permissions, short-lived credentials, human approval gates, usage tracking, and monitoring with alerts.

Education

Bachelor of Science, Computer Science, University of St. Thomas, Saint Paul, MN, 2012

Certifications

Microsoft Certified: Azure Fundamentals, 2024. SAFe5 Product Owner/Product Manager, Scaled Agile, 2022.

Award

Above and Beyond Award, Getac Video Solutions, 2024

Core competencies

Product strategy and roadmaps, technical product management, customer discovery, SaaS and cloud platforms, APIs and integrations, video and camera integrations, product metrics and KPIs, workflow automation, data ingestion and mapping, product requirements, legacy modernization, cross-functional leadership, team leadership and coaching

Technical skills

APIs, SQL, XML/JSON, Azure, integration architecture, microservices, SaaS and cloud architecture, AI prototyping, data mapping

Off duty

Road and gravel cycling and racing, DIY home improvement, international travel